UX | UI | Mobile | SaaS
Deutsche Telekom Fiberhub
To accelerate Germany’s nationwide fiber rollout, we designed Fiber Hub — a central digital platform that simplifies the coordination of hundreds of construction teams and millions of customers. The tool brings full transparency to a highly complex infrastructure process by enabling users — from homeowners to property managers — to track construction progress, engage with key milestones, and manage appointments seamlessly.
Through user research, journey mapping, and iterative design, we created a solution that turned a once opaque process into a smooth, live-tracked journey for all stakeholders.
Goal
Millions of customers want access to Deutsche Telekom’s fiber network, but many buildings are not yet connected. To bring fiber to each home, hundreds of construction companies must be coordinated, and every step requires direct collaboration with customers. Our goal was to develop the Fiber Hub — a central digital platform that provides full transparency and planning reliability by allowing customers to track and actively participate in the fiber expansion process in real time.
Approach
- UX Research & Discovery
- User Journey Mapping
- Wireframing
- Protoyping
- Testing
Solution
The Fiber Hub transformed a complex, multi-stakeholder construction process into a clear and transparent customer experience. By centralizing communication and progress tracking, we empowered millions of users with real-time updates, reduced support inquiries, and significantly improved planning reliability. Our human-centered design approach increased user engagement, shortened coordination cycles, and streamlined collaboration between customers, landlords, and construction partners nationwide.
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